Privacy Policy

Effective Date: March 1, 2020

This privacy policy (the “Privacy Policy”) describes the practices of The Rawlings Company LLC and Rawlings & Associates, PLLC (“The Rawlings’ Group”, “our”, “us”, or “we”) regarding the handling of information provided by visitors to our website located at https://www.rawlingsgroup.com, (the “Site”) and our use, storage, and destruction of personal information and social security numbers.

Please carefully read this Privacy Policy. By using this Site, you indicate your understanding and acceptance of these terms. If we materially alter our Privacy Policy, we will notify you of such changes by posting a notice on our Site. Your continued use of the Site will be deemed your agreement that your information may be used in accordance with the new policy.

What is The Rawlings Group’s Website Privacy Policy?

This portion of our Privacy Policy explains what types of information we gather through our web site, how we gather that information, what disclosures of that information we might make, and how we safeguard that information. By using our Site you agree that we may collect, use, and disclose information in accordance with our Privacy Policy. Our Privacy Policy does not cover the privacy practices of any other websites to which the Site may link. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. We encourage you to read and understand those websites’ policies prior to using those websites.

How does The Rawlings Group gather my information through this web site?

We gather information on this site in two ways. One way is when you send us your information directly, such as by completing an online questionnaire. Another way is by using technology to collect information regarding your use of the Site.

What information does The Rawlings Group collect through this web site?

We collect both personally identifiable information (“PII”) and non-personally identifiable information (“Non-PII”). PII refers to information that identifies you directly, such as your name, business affiliation, postal address, telephone number, and e-mail address. We collect PII through this web site only when you voluntarily provide it to us. Non-PII refers to information that does not identify you personally, which we use to track use of our website. For instance, we may collect information about your computer’s IP address, what type of web browser you use, and what pages of the Site you visit to understand how the Site is being used. See the “What are “cookies” and how does The Rawlings Group use them?” section below for more information.

What are “cookies” and how does The Rawlings Group use them?

Cookies are small text files that a website sends to a web browser, which are stored on the web browser’s computer. Cookies are commonly used to track web activity and provide an enhanced web experience. We use cookies to collect Non-PII. If you do not want websites, including this Site, to be able to use cookies, we suggest that you alter the configuration of your browser to refuse to accept cookies.

The Rawlings Group does not respond to do not track signals. We utilize a third party software, Google Analytics, which utilizes cookies for reporting purposes only. These cookies allow us to view usage statistics for our website, and do not respond to browser ‘do not track’ signals. The full terms of Google’s Privacy Policy can be found here: “How Google uses data when you use our partners’ sites or apps” (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time).

What information does the Rawlings Group have about me beyond that information provided through its web site?

Our health plan clients provide us Personally Identifiable Health Information about their health plan members securely, in compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), so we can determine whether claims they covered were paid correctly and by the correct party. We also obtain information from commercially available sources of claims, demographic and similar information. We do this to make sure the correct insurance carrier covers medical claims and to make sure we have the correct addresses and identifying information for people we need to contact to do our work.

In the course of performing our services for health plans we may receive additional information from third parties including but not limited to attorneys, medical providers, courts, state and federal agencies, and insurance companies.

How does The Rawlings Group use and disclose my information?

To the extent we determine it is necessary in order to provide our services, and as permitted by HIPAA or other applicable law, we may use and disclose the information we receive to your health plan, to third parties, including, but not limited to, our service partners who provide information security, and legal service provider to us or to you, to other insurers, and to other parties when we are legally or contractually required to disclose your information. We may also use your information for our own internal purposes and, where appropriate, to contact you directly. Our employees’ access to information is restricted to those who need to know the information for business purposes.

By submitting a telephone number to The Rawlings Group, you agree that a representative of The Rawlings Group may contact you at any number you provide, including a mobile phone number.

How does The Rawlings Group safeguard my information?

Rawlings is a HIPAA Business Associate of its client health plans. In compliance with HIPAA Rawlings has developed systems, procedures and training to protect the personal information that is entrusted to us.

We have implemented appropriate safeguards to protect your information from improper access, use and disclosure. First, we use a secure operating environment to protect information we receive. We limit access to your information to only those employees with a business need to do so. Finally, we take care to dispose of information securely so that third parties will not be able to access it. While we are committed to protecting your privacy, please be aware that no transaction over the Internet can be completely secure, and transmission of data online is therefore entirely at your own risk.

NOTICE TO CHILDREN UNDER THE AGE OF 18 AND THEIR PARENTS OR LEGAL GUARDIANS

OUR SITE IS INTENDED FOR ADULTS. WE DO NOT KNOWINGLY OR INTENTIONALLY COLLECT PERSONAL INFORMATION FROM ANYONE UNDER THE AGE OF 18. IF YOU ARE UNDER THE AGE OF 18, PLEASE DO NOT SEND THE RAWLINGS GROUP ANY PERSONAL INFORMATION. IF YOU KNOW OF ANYONE UNDER THE AGE OF 18 WHO HAS PROVIDED US WITH INFORMATION, PLEASE CONTACT US IMMEDIATELY.

Privacy Protection Policy

Pursuant to Connecticut Public Act No. 08-167, this Privacy Protection Policy outlines the additional security measures we use in regards to our collection, storage, and disposal of Social Security numbers. We regularly review our physical, electronic, and procedural safeguards to ensure they effectively protect the confidentiality of Social Security numbers. We limit access to Social Security numbers to only those persons with a legitimate business purpose and prohibit the unlawful disclosure of Social Security numbers. We also provide appropriate training to our employees. Finally, we protect the confidentiality of Social Security numbers by using data encryption and secure data storage procedures and by destroying, erasing, or making unreadable Social Security numbers prior to disposal.

NOTICE TO CALIFORNIA RESIDENTS

The Rawlings Group serves as a Service Provider (as defined in the California Consumer Privacy Act) to a number of health plans. To the extent that you wish to exercise any rights you may have under the California Consumer Privacy Act, you may wish contact your health plan directly.